Customers use our platform to search for and hire professionals. We include your business profile in search results for free so customers can find and contact you directly. Search results may change based on what the customer is searching for, where they are searching from, and whether they have any filters applied.
Getting leads
Customers scroll through the list of pros and decide if they are interested in working with you. Customers can submit a general job request without a specific pro in mind if they are unsure who to contact. This is what we call a lead. A direct lead is when a customer chooses to contact you directly.
Pro Tip
As soon as you receive a lead, it’s time to respond. Pros who respond quickly have a better chance at getting hired.
What determines my rank?
The secret to appearing high in search results is making your profile stand out from the crowd and actively engaging with customers who contact you. You can do that by focusing on these three things:
Profile
Reviews
Response time
Profile
Your profile is your first impression to potential customers and has a huge impact on your success. A well-crafted profile helps you stand out in search results and encourages new customers to contact you.
Pros who have completed their profile in full show up higher in search results. Be sure you fill out every section, add high-quality photos, and include all the details a potential customer might need.
Read more about your profile.
Reviews
Reviews are one of the most important things your profile can have. They show off real-world experiences other customers had with your business.
In many instances, we have seen positive reviews double the number of views a profile gets. The number of reviews is important but also what the customer has to say about their experience and the rating they give you.
Learn more about reviews.
Pro Tip
Reviews from happy customers help you rank well in search results and make new customers more likely to choose you.
Response time
Your response time is critical, especially when customers reach out to multiple pros. The key is to respond to new leads and messages as quickly as possible. The faster you respond to customers, the more likely you are to win the job.
A quick response is so important we now use it as a factor in our search rankings. The faster you respond, the higher up you appear in search results. Faster response = more leads = more hires.
Read more about responding quickly to customers.