Your well-being comes first. If a customer makes you feel unsafe, threatened, or harassed, reach out to your local authorities and police right away, then notify our team. Hold on to any details or documentation you have—such as messages, emails, or police reports. Once we receive the information, we’ll review the situation and take the necessary steps.
When to Report Something
It’s important to protect your personal and financial information while communicating online. You should report a customer if they ask you to:
Share unnecessary personal details (such as your Social Security number or bank account information).
Send or forward money to another person or business.
Transfer funds using Western Union, MoneyGram, or any other wire service.
Accept payments through, or register for, an unfamiliar payment platform.
Accept an overpayment so you can “pass along” money to someone else.
If anything about a customer’s behavior feels unsafe, inappropriate, or fake — even if it’s not listed here — please report it.
We encourage users to:
Keep all communication on Talo
Avoid accepting checks or unusual payment methods
Report suspicious activity immediately
Verify legitimate job details before traveling or committing to work
How to Submit a Report
Your reports help us maintain a safe, trustworthy community and identify behavior that violates our rules. Here’s how to file a report:
Log in to your account.
Click Marketing in the navigation menu and select Messages.
Open the message from the customer in question.
Click the three-dot menu above your messages.
Choose Report.
In the pop-up, select Report a scam or dispute.
Follow the on-screen prompts and briefly describe what happened.
Click Submit.
Our team reviews all reports within 24 hours and will update you on any action taken. If you have additional questions afterward, you can reach out to us using the contact option at the bottom of this page.
Steps we take to prevent scams and fraud
Talo uses multiple layers of protection—automated systems, verification, and human review—to keep our community safe. Here’s how we prevent scams and fraudulent activity across the platform:
To protect pros from fake clients and fraudulent job requests, Talo may require clients to verify their phone number, email, payment method, or other account details before they can contact professionals.
Ensures pros receive legitimate, real inquiries
Reduces risks of scams, spam messages, impersonation attempts, and fake job posts
To block bad actors before they reach users, Talo uses advanced fraud detection systems that fingerprint devices, IPs, and users, and automatically scan messages, profiles, services, and images
Real-time alerts flag suspicious behavior
Includes geolocation checks, link scanning, scam-pattern detection, and spam velocity monitoring
Supported by human review for accuracy
To prevent scams through communication, Talo uses safe messaging controls that automatically block or warn against risky messages and off-platform contact attempts.
Flags external payment requests
Blocks known scam scripts and phishing language
Stops bot-like or mass messaging behavior
To catch suspicious activity early, Talo continuously monitors user behavior across accounts, devices, and interactions.
Detects repeated reports or blocks
Identifies devices linked to prior violations
Flags abnormal account or messaging patterns
To ensure fairness and oversight, Talo’s Trust & Safety team reviews flagged accounts, investigates reports, and removes emerging threats that automated tools may miss.
Human judgment supports automated detection
Allows rapid response to new scam trends
Helps maintain a safe, trusted marketplace
To prevent impersonation and fake business accounts, Talo may require professionals to verify their identity with government-issued ID, confirm business details, and provide licenses when applicable.
Ensures only legitimate pros can join the platform
Reduces risks of impersonation or misrepresentation