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How to report suspicious activity

The majority of the customers and leads you meet are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it.

Tom Grupa avatar
Written by Tom Grupa
Updated this week

When to Report Something

It’s important to protect your personal and financial information while communicating online. You should report a customer if they ask you to:

  • Share unnecessary personal details (such as your Social Security number or bank account information).

  • Send or forward money to another person or business.

  • Transfer funds using Western Union, MoneyGram, or any other wire service.

  • Accept payments through, or register for, an unfamiliar payment platform.

  • Accept an overpayment so you can “pass along” money to someone else.

If anything about a customer’s behavior feels unsafe, inappropriate, or fake — even if it’s not listed here — please report it.

How to Submit a Report

Your reports help us maintain a safe, trustworthy community and identify behavior that violates our rules. Here’s how to file a report:

  1. Log in to your account.

  2. Go to your Messages tab.

  3. Open the message from the customer in question.

  4. Click the three-dot menu above your messages.

  5. Choose Report.

  6. In the pop-up, select Report a scam or dispute.

  7. Follow the on-screen prompts and briefly describe what happened.

  8. Click Submit.

Our team reviews all reports within 24 hours and will update you on any action taken. If you have additional questions afterward, you can reach out to us using the contact option at the bottom of this page.

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