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Improve my profile

Tips to help you build a strong profile that attracts more customers.

Kristen Cramer avatar
Written by Kristen Cramer
Updated over 2 weeks ago

Building a strong profile with photos and reviews is an important step in getting hired. Your profile is one of the first things a customer sees. It tells customers who you are and helps them decide to hire you.

Here are the main tips you'll learn from this article:

  • Make a good first impression with a great profile photo and short and sweet introduction.

  • Stand out from the crowd and build up your reputation with positive customer reviews.

  • Add photos and videos of things like your facilities or action shots of you working.

  • Go above and beyond and fill out the Questions and Answers section of your profile.

Let's go over each one in detail:

Make a good first impression

Customers like to see who they will be working with, and your main profile picture is front and center when they first discover your business.

"It is easier to trust someone when I can see their face and read what other customers said about working with them" - Jamie A.

  • A logo can work here, but customers prefer to see your smiling face.

  • A quality headshot is well worth the investment

An example of a business profile photo featuring a smiling pro.

Write thoughtfully about your business

The introduction section is how customers learn about your services. Explain what makes you great and why you’re the right person to hire. The top three questions customers have about you are:

  • Are you professional? They want to know they are working with someone who holds themselves to a professional standard. Demonstrate professionalism by checking your spelling and grammar in your profile and in your quotes.

  • How does your experience make you right for me? Give customers examples of your previous experience and work so they can see firsthand that you are a good fit for their needs.

  • Do I want to work with this person? Show customers you're a great person to work with by telling them what you love about working with your customers. Show them you care and why.

Pro Tip

It's best to keep your introduction short and sweet. If you'd like to add more information, fill out the Questions and Answers section of your profile.

Build your reputation

Customers use reviews to make hiring decisions. Reviews are the best way to promote your business. To start, aim to get at least 10 reviews from your past and current customers. You can ask customers you get from us and customers you get on your own to leave reviews.

In the Reviews section of your profile, you'll find a link to your personal review page. Share this link with past and current customers to gather some reviews.

Stand out with photos and videos

Take your profile to the next level by adding photos and/or videos of things like your facilities, your team, action shots of you working, or before-and-after photos.

Adding photos increases your chances of being hired by almost double compared to pros without photos. Add at least 5 photos to maximize your hire rate. (Top pros usually have more than 20.)

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