Building a positive reputation is important for every business. Responding to reviews is a fantastic way to let current and potential customers know you care and are committed to providing excellent service.
Responding to positive reviews
Responding to positive reviews shows you’re grateful to your customers, strengthens your relationship with them, and encourages them to hire you again.
Follow these tips when responding to positive reviews:
Thank the customer for their review.
Let them know you appreciate their business and would love to see them return.
Keep your message short and sweet.
Responding to negative reviews
Address negative feedback promptly, professionally, and constructively. How you handle criticism speaks volumes about your commitment to improvement.
When responding to critical reviews, acknowledge the concern without becoming defensive, explain any relevant context, and describe specific steps you're taking to address the issue.