From time to time, you may run into a tough situation with a customer. Here’s how to navigate it when it happens:
If you feel unsafe, threatened, harassed, or think its a scam or fraud
Your well-being comes first. If a customer makes you feel unsafe, threatened, or harassed, reach out to your local authorities right away, then notify our team. Hold on to any details or documentation you have—such as messages, emails, or police reports. Once we receive the information, we’ll review the situation and take the necessary steps.
If you’re having trouble getting paid
When a customer hasn’t paid after a job is finished, continue to follow up politely and professionally. Keep in mind that delays can happen for legitimate reasons, like travel or illness.
If a customer still refuses to pay, get in touch with us. We’ll look into what’s going on and work with you to determine the best path forward.