If you’re being automatically charged for leads, it’s because Targeting is turned on for one or more of your services.
Auto-billing only happens in one specific situation: when a lead is an exact match to your targeting preferences.
This article explains why auto-billing happens and how to stop it.
Why You’re Being Auto-Billed
You are only auto-billed when all of the following are true:
Targeting is turned on for a service
You’ve completed your targeting preferences (job type, travel, budget, etc.)
You’ve set a weekly budget
You have a credit card on file
A customer submits a job that is an exact match to all your preferences
When this happens, the lead is automatically accepted and charged because it matches exactly what you said you want.
You’ll see “Exact match” and “Paid” badges on those leads.
How to Stop Auto-Billing
The simplest way to stop getting auto-billed is to pause targeting for the service.
When targeting is paused:
You will not be auto-charged for leads
You’ll be able to review each lead first
You can choose to accept or decline before paying
To pause targeting and auto-billing:
Log into your account
Click Marketing in the left navigation
Select Services
Click View on the service you want to change (or use the Targeting On/Off toggle)
Click Pause
Once targeting is paused, auto-billing stops immediately for that service.
What Happens After You Turn Targeting Off
With targeting off:
You will never be auto-charged
You’ll see lead details before deciding
You only pay if you manually accept a lead
Keep in mind:
Your service may appear lower in search results
You may receive fewer leads overall
This is expected behavior and not a billing issue.
Alternative: Adjust Your Targeting Preferences
If you still want targeting on but fewer auto-charges, you can make your preferences more specific.
For example:
Narrow your service area
Increase minimum job size or budget
Exclude job types you don’t want
Leads that do not exactly match your preferences will always require manual approval — even with targeting on.
Important Things to Know
Auto-billing cannot happen without targeting enabled
You can pause or resume targeting at any time
Each service has its own targeting settings
Turning off targeting does not remove your service listing
Need Help?
If you’re unsure which service is triggering auto-billing or want help adjusting your preferences, contact support and we’ll walk you through it.
FAQs
How do I request a refund for lead charges?
How do I request a refund for lead charges?
When lead refunds apply
Common examples include:
The lead was about a different type of job than what you offer.
The customer’s contact info is invalid or fake.
The lead is duplicate or already hired someone else before contacting you.
The message is spam, fraudulent, or abusive.
We review every request carefully to make sure it meets our refund policy.
How to request a lead refund
Requesting a refund takes less than a minute.
On the left-hand side (or in the menu), click Marketing → Messages
Click the lead you want to review.
In the top-right corner of the chat, click the three dots (⋮) to open the options menu
Select Report and submit your refund request
That’s it! 🎉
This automatically sends a refund request to our team for review.