When lead refunds apply
Common examples include:
The lead was about a different type of job than what you offer.
The customer’s contact info is invalid or fake.
The lead is duplicate or already hired someone else before contacting you.
The message is spam, fraudulent, or abusive.
We review every request carefully to make sure it meets our refund policy.
When lead refunds don’t apply
Some situations aren’t eligible for refunds, including:
The customer didn’t reply after you messaged them.
You changed your mind or didn’t follow up.
The customer declined your offer but the lead was valid.
The lead included accurate information and fit your service area or category.
We know not every lead becomes a customer, but only certain cases qualify for refunds.
How to request a lead refund
Requesting a refund takes less than a minute.
On the left-hand side (or in the menu), click Marketing → Messages
Click the lead you want to review.
In the top-right corner of the chat, click the three dots (⋮) to open the options menu
Select Report and submit your refund request
That’s it! 🎉
This automatically sends a refund request to our team for review.
What happens next
Our team reviews your refund request within 24 hours.
You’ll receive a message in your inbox with the outcome.
If approved, your refund is credited back to your account or original payment method.
If denied, we’ll include a short explanation and guidance for future leads.
Tips for refund success
Always reply to new leads quickly — showing engagement helps our team verify quality.
Keep all relevant chat history inside the lead thread.
If a customer says they hired someone else, leave that message visible for review.
Double-check your services and target area so you only get matched with relevant leads.
FAQ
How long does a refund take?
Once approved, refunds usually appear within a few business days, depending on your payment method.
Can I dispute a denied refund?
Yes. Just reply to the decision message or reach out to our support team with details.
Does no response from the customer count?
Not automatically. We only approve refunds when the lead clearly violates our lead-quality policy.
Can I request a refund for any reason?
You can submit a request anytime, but we only approve those that fit our policy criteria.
Summary
To request a refund:
Marketing → Messages → Lead → ⋮ → Report
You’ll get an update within 24 hours.
That’s all you need to do!