Your Transactions Table displays all financial activity in your account based on the Order Date. Payments move through a transaction cycle, and the status in the table updates as each stage is completed.
View your transactions by clicking Sales > Transactions in your dashboard.
Transactions Analytics
This section at the top of the page highlights the performance of your completed transactions over the past 30 days.
Completed transactions (Past 30 days) – The total number of transactions that have fully paid out. A transaction appears here only after payout is complete.
Total collected (Past 30 days) – The total amount of money collected before fees. This represents your gross revenue from all completed transactions.
Example of a Typical Transaction Cycle
When a customer places an order and it is approved, the payment appears in the Transactions Table with the status Pending.
Once the customer’s card issuer transfers the funds to Talo, the status updates to Successful.
If the customer requests a refund, the payment appears as Pending Refund. After the funds are returned to the customer, the status changes to Refunded.
If the customer files a chargeback with their card issuer, the payment appears as Action Needed. Once the funds are returned to the issuer, the status changes to Chargeback.
If you dispute a chargeback and the bank accepts your dispute, the status updates to Chargeback In Dispute. When the card issuer returns the funds to Talo, the status updates to Chargeback Won.
Transactions Table Fields
Your Transactions Table includes:
Transaction #: Internal reference number
Order Date: When the order was placed.
Customer: Name of the customer.
Status: Current stage of the transaction.
Payment Type & Method: The method used (e.g., credit card, manual payment).
Product/Service: Description of what was purchased. (when clicked)
Amount: Total paid by the customer.
Note: Only approved transactions appear in the table. Declined transactions are not displayed.
Transaction Types
Different types of transactions can appear in your account:
Pending: Funds coming into your account from a sale.
Refund: Funds leaving your account due to a refund.
Chargeback: Customer disputed the charge and funds were returned to them.
Note: Chargebacks are determined by the card provider/bank, not by Talo.
Funds Transfer: Talo adjusts your balance (e.g., reclaiming negative balance amounts or adding a positive adjustment).
Transaction Statuses
Transactions may display any of the following statuses:
Pending: Approved but not yet available for payout.
Successful: Approved and available for payout.
Pending Refund: Refund/chargeback approved but not yet debited from your account.
Refunded: Refund/chargeback approved and funds debited.
Paid Out: Transaction included in a previous payout.
Payout Reversed: Payout was returned by your bank; funds are back in your Talo Payments account.
Failed: The transaction failed.
Authorized: Payment approved and held, waiting to be captured.
Void: Authorization canceled; funds released back to the customer.
Suspicious: High likelihood the order was made without the cardholder’s permission. Consider refunding and pausing fulfillment.
Action Needed: You received a chargeback and must choose to accept or dispute it.
Expires in “X” Days: Chargeback received; you have the displayed number of days to dispute.
Expired: Timeframe to dispute has passed; status is final.
Final: Chargeback cannot be disputed.
Accepted: You accepted the chargeback; funds remain with the customer.
Disputed: You submitted a chargeback dispute; issuer is reviewing.
Lost: Issuer ruled against you; funds remain with the customer.
Won: Issuer ruled in your favor; funds (and any chargeback fee) return to your Talo Payments account.
Note: The Transaction ID # shown in the Transactions Table is internal to Talo Payments. It cannot be used for external processors (e.g., Affirm, Afterpay, Klarna).