In the Online booking settings section, you can personalize everything from your business hours to how clients choose appointment times. Each setting helps you control your schedule, set expectations, and create a smooth booking experience.
How to edit your online booking settings
Click Settings in the main navigation menu.
Click Online booking.
Default hours
Your default hours define when clients can book time with you. Set the days and times you’re typically available, and your booking page will automatically show appointment options within those hours.
This is the foundation of your booking availability, so make sure it reflects your actual working hours.
You can update these any time by clicking Edit default hours on the online booking settings page. Learn more about how to edit your standard business hours.
Booking policies
Booking policies help you set expectations before clients schedule with you. You can add or edit details like:
How far in advance clients can book
Whether to require clients to enter payment details up front
Your rules for cancellations or rescheduling
Learn more about how to add or edit your booking policies.
Appointment time slots
Use these settings to control how your availability shows up to clients. You can choose to display appointment start times based on:
Service duration: Availability adjusts dynamically depending on the length of each service. For example, if a service takes 1 hour, the available start times will be every hour (during your default work hours).
Time intervals: Show appointment slots at consistent intervals, such as every 15 minutes, 30 minutes, hour, 90 minutes, or another interval. This works well if your services are structured or if you prefer a fixed schedule.
Select the option that best fits your workflow and how you like to manage your time.
Team members selection
If you have a team, you can decide how clients choose who they’ll work with. You can customize:
Whether clients can choose a team member: Allow clients to pick the person they prefer when booking appointments, or automatically assign appointments to any available team member.
Whether to display team member ratings: Show star ratings based on customer reviews, or keep them hidden if you prefer a simpler booking flow.
You can change these settings at any time by going to the Online Settings page and scrolling down to Team members selection.