How Extra Time Works
Extra time extends a service or appointment beyond its standard duration. You can add three types:
Processing time: The client waits while the team member is free for other appointments. For example: Color processing time in hair services.
Blocked time: The client is not present, and the team member is unavailable for new bookings. For example: Cleanup time after a service.
Extra servicing time: Both client and team member are occupied. For example: Additional massage time or longer treatment steps.
Appointment duration always equals the base service time plus any extra time added.
Add Extra Time to a Service
Open Catalog.
Go to Services and select an existing service.
Open Basic details and scroll to Extra time.
Then choose Processing, Blocked, or Extra servicing.
Set the Duration using the dropdown.
Click Save.
Notes:
Extra time applies automatically to all future appointments for that service.
The original service time appears grayed out to help position extra time before or after it.
You can add multiple extra time segments and reorder or remove them using Actions (⋯).
Add Extra Time to an Appointment
Go to Calendar.
Click an appointment.
In the right panel, select the service to edit.
Under Extra time, choose a type.
Set the Duration
Click Apply.
Notes:
Extra time added here applies only to this appointment, not to the service globally.
Clients see the updated duration in their Talo account (blocked time before/after is not shown to clients).
FAQs
How do I know which color represents each extra time type?
Extra servicing time: same color as the appointment
Processing time: faded version of the appointment color
Blocked time: gray segment
Can I add extra time to new appointments?
Yes. While scheduling, click into the service and select Extra time.
What’s the difference between blocked time in the calendar vs. blocked time in the service?
Calendar blocked time: General unavailability (breaks, tasks)
Service blocked time: Applies only when the service is booked
Does extra time added to one appointment apply to all?
Added in the appointment: Only affects that appointment
Added in the service (Catalog): Applies to all future bookings
Can I use multiple types of extra time in one service?
Yes. You can mix Processing, Blocked, and Extra servicing time.
Do clients see extra time when booking?
Yes — they see the total appointment duration including any servicing or processing time.
Blocked time before/after the service does not appear to clients.
Can I remove or edit extra time after adding it?
Yes.
Appointments: Calendar → Open appointment → Select service → Edit or remove extra time
Services: Catalog → Services → Select service → Pricing & duration → Edit or remove extra time