This guide explains how to add, use, and remove the Zoom integration in your account.
What the Zoom Integration Does
When you connect Zoom, you can select Zoom as the meeting tool for online appointments and classes. The system automatically creates and stores a unique Zoom meeting link for each booking, so you and your clients can join easily.
Requirements / Prerequisites
A Zoom account you can authorize apps for
If your Zoom organization restricts installations, an account owner or admin may need to approve the app before you can connect it
You must be logged into the correct Zoom account when authorizing
Adding the App
You can start the Zoom authorization from any of the following locations:
Option 1 — From the Integrations Page (recommended)
Go to Settings → Integrations
Click Connect on the Zoom card
Zoom will open — sign in (if prompted) and review and approve permissions
After authorization, you’ll return to our app and see your connected Zoom account details
If your organization requires admin approval, Zoom will display Request Access instead of installing immediately.
Option 2 — While Creating or Editing a Service (1:1 appointments)
Go to Catalog → Services → Add new
Under Meeting locations, enable Online
Select Zoom in the Meeting tools dropdown
Click Connect Zoom and complete authorization
Save the service when you return
Option 3 — While Creating or Editing a Class Schedule (Group classes)
Go to Catalog → Classes → Add Class
Continue to the schedule step
Under Locations, select Online
Select Zoom from the Meeting tool dropdown
Click Connect Zoom and complete authorization
Finish creating the schedule
Using the Integration
Use-case: Online Appointments
Prerequisites
Zoom is connected
The service supports Online meetings
How it works
Create an appointment and select Online + Zoom
A Zoom meeting is automatically generated
A Join Meeting link appears in the appointment for both you and the client
Use-case: Online Classes / Group Sessions
Prerequisites
Zoom is connected
The class schedule supports Online meetings
How it works
Set the class schedule to Online + Zoom
A Zoom meeting link is generated for the session
The Join Meeting button appears in the class booking/session view
Removing the App
You can remove Zoom authorization at any time.
Go to Settings → Integrations
Click Disconnect on the Zoom card
Implications of Removing / De-authorization
You will no longer be able to generate new Zoom meetings from bookings
Existing Zoom meetings that were already created in Zoom will remain in your Zoom account
After disconnection, the app no longer has access to your Zoom account
How we handle your data after removal
We do not delete meetings stored in your Zoom account
Any stored meeting references in our system remain only as booking history
No further API calls or updates are made after disconnection
Troubleshooting / Common Issues
If you encounter issues:
Make sure you are logged into the correct Zoom account
If you see a Request Access button, your Zoom admin must approve the app
Try disconnecting and reconnecting the integration
For additional help, please contact support using the chat button on this page.